Reports to the Operations Supervisor. This position is responsible for the day to day and minute to minute operation of the company. It is the “heart” of the company’s business and one that is critical to the well being of the company. This position touches every customer, practically every day that the company has. It’s function is the daily meeting of shipper and carrier needs in the most professional and efficient possible way. To do so the position will:

1. Maintain the most positive telephone attitude possible and will be trained for the continued improvement of same.
2. Record all requests from shippers to move freight and carriers to move equipment. Insuring of the complete information gathering of all pertinent data, the storage and recall of same for the best interests of the shipper, carrier and company, which includes knowledge of billable parties of traffic and the company’s protection of same according to established company policy. Included will be management of carrier contract and usage, shipper contract and usage and the complete recording of all files of importance. All shipments will be cleared with the director or assistant director of finance for credit prior to handling.
3. This position will assume responsibility to act in the company’s best interest at all times in regard to selling company capabilities and the risk thereof. Any damaged shipment notations will be so noted at time of delivery and recorded using designated forms and then assigned to the “Customer Service Manager” for handling.
4. The complete management of shipper, consignee and carrier databases that pertain to:
   1. Directions to plants, pick ups, etc.
   2. Appointments needed for delivery, and all other relative delivery information that assists the department.
   3. All carrier data that will interact with out files to assist in the movement of freight.
   4. Rates
   5. Credit extension

The successful candidate for this position shall possess a good character, the ability to work well in a fast paced environment, good telephone skills, high energy, familiarity with computer software, ability to reason well, and capable of managing accounts. Please send resume to: Bryan Jenkins 4525 Lee Street Chester, VA 23831 Email: bryanjenkins@vhitransport.com Phone: 804.414.1783